Your Rights while engaging with a Finance Professional
As an investor, you have the following rights when engaging with a financial professional-
- Honest, competent, and ethical conduct- You deserve interactions that are not only honest but also reflect a high level of competence and ethical behaviour. The professional should strictly follow all applicable laws to protect your interests.
- Independent and objective advice- You have the right to receive advice that is both independent and objective. This means the professional should base their recommendations on thorough analysis, prudent judgement, and diligent effort, free from any external influence or personal gain.
- Your financial interests come first- Your financial well-being should always take priority over the professional’s interests. The professional must make decisions and offer advice that best serves your financial goals.
- Fair treatment- You should expect to be treated fairly in comparison to other clients. This ensures that you receive the same level of attention, care, and service as any other client.
- Disclosure of conflicts of interest- You have the right to be informed about any existing or potential conflicts of interest that might affect the services or products being provided to you. Transparency in this regard helps you make informed decisions.
- Understanding your circumstances- The financial professional should take the time to understand your unique circumstances, financial goals, and constraints. This ensures that the advice and recommendations you receive are suitable and tailored to your specific needs.
- Clear and effective communication- You have the right to receive communications that are clear, accurate, complete, and timely. Information should be presented in plain language, ensuring that you can easily understand and make informed decisions.
- Explanation of fees and costs- All fees and costs associated with the services provided to you should be explained clearly. You should receive information showing that these expenses are fair and reasonable, allowing you to assess their value.
- Confidentiality of your information- Your personal and financial information should be kept confidential. The professional is responsible for ensuring that your information is only accessible to those who are authorised.
- Appropriate and complete records- You are entitled to have complete and accurate records that support the work done on your behalf. This ensures transparency and allows you to track the progress and outcomes of the services provided.